Back in 2001, I would have given 5 stars. That wa...

Back in 2001, I would have given 5 stars. That was when James went out and made the calls for service. Those were the days!! It felt like they really cared about their customers. Now they are so big, they don't have to care anymore. "Guaranteed Right, Day or Night" are just words on a jingle and business card. They mean absolutely nothing. We bought a new system for our second house just under 4 years ago and they swore by Amana. We've had nothing but problems since and has NEVER been right.. Oh how I wish I had the Carrier system James installed back in 2001. I bet it is still working in that house. The Amana system has been nothing but problems and there's NOTHING they can do. Really??? Well, James and Sherry, I hope you're sleeping comfortably in your Castle Hills home you purchased on HGTV. Your customers aren't. My call went straight to voicemail.

The technician came back to rewire the AC at 1:15am. I bumped it up a star. I still can't believe such a crappy system was pushed by A#1 Air. Get your heads out of your backsides and only install quality systems.