Was a 5!!, but dropping by the day, all I need is ...

Was a 5!!, but dropping by the day, all I need is for A1 to email me copies of what was done (new furnace, and some repairs) so I can forward to the title company so I can sell my house. For three days I have called and been told you will have it today. Well it is now 5PM and I don't have documents, so my home closing is in jeopardy. The title company is calling me and my agent 3 or 4 times a day and I have nothing to tell them. Quality of work *****, On-time*****, Customer service after they have your $$ **, at best. If I loose the sale of my home, I will be going to A1 for compensation.