Mike Cook

Review of Griffin Ford

This June I purchased a 2019 Ford Raptor, one of F...

This June I purchased a 2019 Ford Raptor, one of Fords most expensive vehicles. When I arrived to pick up the truck I noticed residue from window stickers all over the windows along with a dusty dash board and muddy footprints on the floor boards with floor mats over the top to try and hide it. When I walked back in to inquire why the truck was in this condition I was told they didn t have time to detail it because the owners car was being detailed and the detailing crew was leaving for the day.
4 months later and 3k miles a horrendous grinding intermittently started in the front wheels. I brought it back to Griffin to find a bad check valve in the 4WD system. After looking into the problem the wheel actuators were what was grinding and it happened over 20 times. I asked the service manager Jeff to please replace both IWEs which were $30 a piece. His response was it s under warranty just wait until they completely fail. Not the answer that should be given on an 80k truck with 3k miles.
It s obvious Griffin Ford is all about quantity and not quality.