The week before our wedding, ourselves and our gue...

The week before our wedding, ourselves and our guests were informed that there was a booking error with the resort and that we could not stay at the accommodation. The resort organised to move everyone to another accommodation in the area and provided transport to and from our wedding venue, at no extra cost, which we appreciated. I had to contact the resort multiple times to get updates on the progress of the new accommodation, with confirmation that we had a place to sleep only a day or two before needing to stay in the Hunter Valley. Overall, was disappointed that this type of error could occur in the first place as well as the lack of communication from The Oaks. A big inconvenience before our wedding day! Would not book with The Oaks in future due to our experience.