Kimberly Thomas

Review of Aquarium of the Pacific

I first want to start off saying........how much ...

I first want to start off saying........how much I enjoyed "Aquarium of the Pacific" despite an incident I encountered which can't be left unacknowledged. Because it was my first time at the aquarium, I was uncertain of which area(s) /sections of the Aquarium included general admissions. To help with my uncertainty, I walked to the information desk for help. For some reason, my general question sparked suspicion from one of the employees working at the " information desk (who was a White male). He walks up to me and asks: Can I see your ticket? Me: Wait, what? as I'm thinking in confusion. I replied: "The woman took my ticket" I wouldn've gotten in without it"? He replies by saying: I just need to see your ticket. Feeling humiliated that he stopped only me while thousands of other people walked about the aquarium, I decided to comply. After confirming with another employee that she did in fact receive my ticket, I never got an apology. This unprofessional employee treated me as if I was a suspect in a murder trial asking me such questions as: Where is your ticket"?, "You didn't print anything off to confirm you paid for your ticket? Who took your ticket? It was just humiliating. I felt I was being interrogated. The 3 star rating is due to that experience with that particular employee NOT the Aquarium itself. I wish I would have gotten his name. The other employees treated me pretty well. Other than that, it was a clean and nice aquarium