Resort and rooms are 5 diamond but the service far...

Resort and rooms are 5 diamond but the service far from it. Nothing worse than dropping 5 grand in 48 hours at the resort and feeling like you are being rushed out the door, especially when you are a gold member. I paid for 2 rooms at a rate over 1k per night and it was a knock down drag out battle to get a 2pm check out even though I had multiple spa treatments booked on departure day for my family and I until 1pm (the spa is only open Friday thru sunday and I stayed wed-fri). Even though Gregory finally accommodated the request (he was very nice) when I went to make sure the keys would work beyond 11, the receptionist demanded she see Gregory's email confirming a late check out. Instead of checking with him I had to go back to the room and forward her the email. They also would not permit check in one minute before 4 pm. The pool service was horrific. I sat at the pool for 2 hours without a server ever coming by. Oddly, however, the beach service was fantastic and fully staffed. The beach area is pristine. Food overall is excellent, the lobby bar is nice and staff attentive. The spa treatment were very disappointing. I got the most expensive facial for $500 (blue diamond 90 min) and it was nothing special. No steam before extractions and the product really didn't make my face feel fresh after. At the end of treatment I had to ask for lip balm, which should be standard after every facial because your lips always get dry. Then what she used i could tell wasn't even for the lips. She was very polite though. Overall, this resort is nice but service is 4 diamond at best. Perhaps it was just because it was high season. I would never return during high season because service is what makes the stay especially when you pay top dollar. It was almost like going on a cruise where timing is very strict and pushy-they herd you in and out as fast as they can. The butler service was almost robotic in their pat responses to requests-they just didn't have that welcoming feel. Bottom line if you like a nice resort that has very nice rooms and a pristine beach and don't care about service then this is the place. If you are used to Peninsula or Mandarin Oriental service, then you probably don't want to stay at the St. Regis Bal Harbour.