Aleksandra Taskova-Vukicevic

Review of Gateway Toyota ,Inc.

The WORST experience I have ever had at a dealersh...

The WORST experience I have ever had at a dealership. I brought my vehicle in and requested a quote for my windshield to be replaced and an out of province inspection.The employee that I dealt with told me that an alignment would be needed as part of the inspection to ensure that the vehicle passes. I mentioned to her that my vehicle has no mechanical issues as I've already had my vehicle inspected by a mechanic before I drove 15 hours to Edmonton. She provided me with a quote of $580. She never indicated that the alignment would cost extra. I returned later that day to discover that the total for my appointment was $200 more than what I had agreed on/the quote provided. The next day I spent all morning trying to get into contact with the service manager to file a complaint as she would not return my calls/emails. When I finally got a hold of her, she argued with me for almost 40 minutes defending her employees by stating that they are very thorough when it comes to their job and that I will not get my money back for the alignment as I signed the release documentation. I asked her to send me a scanned copy of the signed paperwork to my email but instead she texts a picture of my signature zoomed in to my phone. The documents did not show a list of the services that I had requested and I found it extremely unprofessional that she would not email a scanned copy of the paperwork. I also argued that the employee who told me that my vehicle needs an alignment cannot legally say what extra services my vehicle "needs" without a CERTIFIED MECHANIC to inspect my vehicle first (that's the point of an out of province inspection).

On top of all of this, my vehicle was actually returned to me in a condition worse than when I brought it in. Shortly after I picked up my vehicle, it started to leak oil which leaked out onto the engine and alternator, it also started to smoke after a few minutes of having the engine running.

I cannot stress enough how incredibly displeased I am with this dealership and will be filing a complaint with Toyota Canada. The service Gateway Toyota provided me is truly disgusting and unacceptable. They have lost me as a customer, and I will definitely not be recommending this dealership to anyone.