Used to be 5 star, now no one cares (or there's no...

Used to be 5 star, now no one cares (or there's no adult supervision here). This used to be a girls weekend luxury vacation. My BFF and I would come for 3-4 days every year (been multiple times) and it was amazing. The casitas were awesome, quiet and cute. The spa was fantastic. The service was impeccable. That was then. This is now.

Keep in mind that we also like to be left alone to our own bumbling ways so we tend to not raise a ruckus. So keep that in mind here. First, we did ask to be moved from our first room when it was clear (at 5:30pm on a Friday) that fratboy central was next door. There was literally hooting and hollering. Perhaps our first sign that it's gone downhill. So we were moved graciously and quickly. We were very appreciative. Until there was a dead rat about 3 feet from our new front door. HM, a sign to come? We just asked that it be moved and forgot about it.

And then...the room. Large dead cockroach in the bathroom (feet up) surrounded by lots of other bugs? Check! A few other dead bugs around on the general floor? Check! Did I kill 3 spiders in the room that night? Check! Were the shutters broken so they didn't close entirely? YUP! Did I almost step on a clear plastic shard from the shower door in the bathroom? YES. It was less than an inch from my foot when I saw something glinting. I could have cut myself really badly. Do you want your shower to drain? Then this is NOT the place for you. Do you want your sink to work? Also not the place for you. Yes, we get we are in the desert and things happen, but the maintenance is simply not there. It's like professionals forgot to teach this team how to take care of business.

The spa/pool. This is our fav. It's really nice and quiet (sensing a theme here? Yup). First, they aren't cleaning the cement around the pool, it was covered in food from the prior day (both days we were at the pool). The only good thing about it was that it gave us something to throw to the birds. Would you like to step on screws? Yes? I almost stepped on two. They are coming from either the chairs or the umbrellas, but seriously. Both days! The poor girl manning the pool menu/food situation was all alone on day one with about 30-40 people. Yet the second day with 8 people? She had a helper. Does no one know how to staff? Also, on the second day, we never received a bill. Yet we were charged. Sorry, what policy is it to charge someone without an approval or signature? In the end the bill from the pool was correct, but that's ridiculous. Then there's the rest of the pool staff. The pool closes at 6 on Sundays. There was not a private event. At a bit before 5, three younger adults (?) start coming in and literally screeching to move all the chairs and everything around. They even got right up to us within 6 inches to settle out the other chairs. Relaxing? NO. Rude? YES. It's the end of a weekend, we want to enjoy the last of the pool, not feel shoved out and literally pushed out of the area. It was ridiculous.

Our floors in our room weren't cleaned the entire time we were there. Seriously. Even after we told them the floor was dirty.

One last note - it now seems that there's a rather LEGIT sewage smell at various locations around the place. You can't get to the spa/pool without going through at least one heavy nasty smelling area. It's bad. I mean, cover your mouth bad.

None of this is premium on ANY level. I have pictures, btw. The screws, the bugs, the shards, all of it. It's really, really a bummer. We LOVED this place and we've been to them all in the area. It truly feels like a disjointed experience with no one looking out for what it is supposed to be.