Tremica King

Review of DoubleTree Hotel & Miami Airpo...

Called hilton central reservations 01/09 about 11p...

Called hilton central reservations 01/09 about 11pm spoke to 1st agent who kept getting caught in a lie in regards to what prices she actually see online for a price match although we both are supposively on line after having me to refresh and start over several times only to say well I have to see it on my side and my screen is not giving me the price your getting 2nd agent after 1st supervisor hung up on me and never called back as a courtesy Brenda (agent) state she can provide her supervisor name that advised her not to price match because the honors rate is cheaper then the standard rate online (after she quoted me the online rate of $169 online and the rate Priceline offered was $162). per the chat agent Hilton price match as long as room type cancellation policy was the same which it was. Spoke with Lenny (supervisor) whom explained the honors program stating you have to be a honors members to price match time to find this info out 2 hours.. smh sad for the rates charged