Monica

Review of Riviera health resort

My mother stayed at this unprofessional, neglectfu...

My mother stayed at this unprofessional, neglectful facility for two weeks. She lost 15 pounds, and caught pneumonia during her stay with the lack of care and was never seen by a doctor there. Her pneumonia was diagnosed by her own private orthopedic surgeon who requested an X-ray before her scheduled surgery. Otherwise, my mother would have never been diagnosed and treated there. The communication with Administration, doctors and nursed is just about none. They don t reply to emails, calls or the nurses brushed me off when I ve had questions or requests regarding my mother s care.
The elderly patients that are there for rehabilitation are kept sitting in wheelchairs endless hours from morning to night. Lunch and dinner is served on small tables over their wheelchairs. They have to eat in the hallways. My mother had a broken arm and couldn t feed herself so no one helped her eat. Their requests for either water or to be taken to rest in their beds are always ignored. I have pictures and videos of their desperate situation. They are all seated next to each other in the hallways, next to the nurse stations who attend more to browsing their computers than to the complaining, pleading and at times crying patients. They are truly a terrible group of heartless individuals. They talk loudly in Spanish and congregate ignoring the patients.