jimmy short

Review of Reno Orthopeadic Clinic

If I don't have something good to say about someon...

If I don't have something good to say about someone, I usually tell them, or keep it to myself. Especially when it comes to a public forum. But I feel that sharing a medical review is important. People's lives and health are involved.
My experience has been terrible from my first interaction with Reno Orthopedic Clinic. I was referred to them for a broken leg and ankle in September of 2015. They didn't return my phone calls or get me in for an appointment until March of 2016. During those 6 months I went to the emergency room twice, telling them that I wasn't receiving treatment. Our community is small, and R.O.C. just so happens to be the monopoly that I kept getting referred to. After being strung along with no pain management (shattered ankle and a pilon fracture, mind you) I get an appointment with nurse practitioner Linda Dunaway. When I learned the term "bedside manner ", that is exactly what she is lacking. She was not helpful at all, and she made it seem that I was not the type of patient that was worth their care. I was so confused by the situation, that I felt I had done something wrong. With all of the pain I was in, and frustration about not receiving treatment, I thought maybe I had acted in a way that had them not wanting to help me. I bought the front desk, and Linda Dunaway, flowers to hopefully ease the tension I was receiving from them. I finally get an appointment with Dr. Lundeen, and he recommended an ankle fusion. I was told by some other surgeons that it was possible to avoid a fusion, and I opted for the chance to seek treatment elsewhere. That surgery didn't work, so I ended up getting a fusion through a different clinic in September of 2016.
Flash forward to today, March 3rd, 2017. I was referred to R.O.C. from my primary, for what I thought was going to be an appointment for pain management, and an examination of the surgery performed on my ankle. Linda Dunaway walks through the door and immediately tells me that I shouldn't be there, and "they don't do what I'm there for ". After explaining to her that I was referred to them, and that I only go where my appointments are made, she started talking in a very condescending tone, and acting like I was wasting their time. I told her that my primary wanted them to evaluate my situation, and schedule a pain management appointment with the proper Doctor. She says that they only deal with back pain. With X-rays of a fused right ankle in front of her, she snidely asks if I'm there for back pain. Without any compassion, or care for my well being, she puts the copies of the X-rays on the table and exits the room.
Absolute waste of time, and a side of healthcare I wish I didn't know existed. Linda Dunaway is unprofessional, uncaring, and completely unhelpful in my experience. She is in the wrong field if her goal is to help people. I am genuinely sad for the patients that have been mistreated, or not treated at all by this clinic.
Jimmy Short