Daniel Yashinsky

Review of Raffaello Hotel

All I can say is, in a city with more than 10,000 ...

All I can say is, in a city with more than 10,000 hotels, I don't see why anyone would want to stay at a place where the manager is as rude as can be. Stayed at the hotel over 1.2.15-1.4.15 and was truly enjoying ourselves until it came time to check out. The manager, JENELINE GOROSPE, went out of her way to create bogus charges to be applied to my credit card and would not agree to take them off the account. Have traveled all over the world and never encountered anything like this. All I am trying to do now is let people know to same themselves and not deal with a manager like JENELINE. I sure hope upper management realizes they need to make a change. On a lighter note, they do have an employee named Diego who was fabulous, kind and overall a great attitude!