Deb Chappelle

Review of Don Jacobs Toyota

I needed a brake light bulb checked for proper ins...

I needed a brake light bulb checked for proper installation ( on my part) because it wasn't working. Don Jacobs normally charges $125.00 to do a diagnosis. I said that was too much & asked if it was found the brake light bulb was improperly installed & that was the only problem could that charge be less? I made an appointment for a $20.00 check on the bulb itself. After waiting an hour, I was told the bulb I installed was the wrong size, the bulb size I needed was left on my front seat. Don Jacobs only had one brake light bulb left in stock--for $13.45( I thought I needed 2) so I decided to go to Adance Auto Parts to purchase a pack of two bulbs. I paid Don Jacobs $23.37 for their expertise. Advance Auto Parts informed me the bulb left on my car seat was for a signal light! The sales associate there put all the light bulbs --that I had provided-- in the right sockets and everything works. So I went back to Don Jacobs to request a refund for the misdiagnosed/ misinformation. The manager at Don Jacobs yelled at all the employees involved and was angry with ME for expecting an hour of their time for less than $125.00! I bought 2 cars from Toyota --1 from Don Jacobs and 1 from Andrews. I won't be going back to Don Jacobs.