Aaron Moulton

Review of Stew Hansen Hyundai ~ Ken Garf...

If I could give the service department zero stars ...

If I could give the service department zero stars - I would. I have a 2012 Hyundai Azera with 20,000 miles on it. The air conditioner stopped working last week (9/3/13). I brought it into their service department, and after an hour wait, they came out and told me that they needed to order a part, and they could fix it on Tuesday (9/10/13). Of course it was nearly 100 degrees every day while this was happening. They said they would call me on the morning of 9/10/13 and let me know that the part had come in. First reason for zero stars - I called them at 10 am. "Is my part in?" They respond, "Yes, bring your car in." I called them, to find out my part had come in. I doubt they would have called me, like they said they would.

I brought the car in, and left it there. 2 hours later, I get a phone call. "We have your car taken apart, and its actually not the part that we ordered behind the reason the air doesn't work. Its the air compressor." We have to order more parts, can you bring it back in on 9/12/13? I asked for a loaner car. They didn't provide that kind of service to someone that bought a $40,000 car from them.

I have dealt with the same service guy both times, and I'm sure its not him under my hood, but whoever is getting under the hood has no idea what they are doing. I'm going to get rid of my car the next chance I get, purely for the reason of terrible service after the sale.

Zero Stars is my vote for Stew Hansen Hyundai.