Mel Katsaros

Review of Sahara Windows

If I could zero stars I would. This company is ab...

If I could zero stars I would. This company is absolutely horrible and installs windows incorrectly. They are also known as American Thermal Windows. The windows that were installed FAILED the inspection by the city inspector. The city inspector noted the window frame structure was improperly installed. The city inspector also further noted that the window was unprofessionally installed. This company's chief engineer, the salesman, and installer that inspected the windows prior to the city inspector's review stated nothing was wrong with the installation despite windows frame extended beyond the structure of the home and excessive installation in some areas to cover their incorrect installation. I have had two other window companies review installation and both companies have confirmed either the window size is not accurate or the installers did not center the window properly in the frame. I have requested on multiple occasions that the company return and remove and re-install the windows properly and they have refused to re-install the window properly and correct the issue of incorrect window frame installation. Run and run far from American Thermal Window and Doors and Sahara Windows and Doors, same company but different names.