This place is adorable and the food is so wonderfu...

This place is adorable and the food is so wonderful. the staff was nice. but...it took almost 15 minutes just for someone to take our order and then another 40 minutes before we got the START of our food but some people in our party never got their bacon or the syrup they asked for.
The people behind us sat for 30 minutes before anyone even spoke to them. The water had soap in it for some of our party. Another couple near us waited for ages to get their order corrected because the wrong flavor pancakes came out twice!
It appears to be a very warm family environment but the service leaves something to be desired.