Bree Hollins

Review of Omni Charlotte Hotel

WORST EXPERIENCE EVER I SHOULD HAVE WENT TO THE WE...

WORST EXPERIENCE EVER I SHOULD HAVE WENT TO THE WESTIN!!!
1.i was never greeted upon arrival by valet/ concierge/bellhop I literally had to wait to be assisted
2.entering room it was very clean and nice BUT THE FRIDGE DIDNT WORK and it spoiled all of my thanksgiving to-go plates
3.also I was charged a $500 SMOKING FEE for lighting candles (in which I did not light) and Taylor Warren(manager) proceeds to tell me that it is listed on website that no inscents or candles or allowed or you will be charged (I looked at website and it says no such thing)
4.at about 10:30am the next morning the water was shut off for over an hour due to boiler/water heater flood and nobody called to let us kno when it was back on.
5.when we discovered the water was back on I got inside shower and was immediately showered w/ BROWN WATER!!
6.last but not least...water leaked through window....
This stay was unacceptable and I was highly upset do not stay here I will never book here again