The WORST customer service I've experienced in a l...

The WORST customer service I've experienced in a long time. The igniter failed just before a major holiday, and while they said they were going to overnight the part to me (and charged me overnight shipping), they didn't send it out for two more days. Ridiculous. And when I asked if they could just reimburse me for the overnight shipping charges I was ignored. Would NEVER spend money on American Range products again.