The customer service representative, Christina Smi...

The customer service representative, Christina Smith, is whom I had the pleasure of dealing with and I must say it was wonderful speaking with her.

I have a fire pit and the igniter switch was damaged by my 7 month old Husky. I was furious and the customer service representative eased my pain and said "I feel your frustration over your puppy so since you haven't had your unit very long I'll send you a complimentary igniter switch".

My frown turned into a smile. My puppy has torn up several things regardless of how many toys I put in the yard so I was at my wits end. Christina actually listened patiently to me venting about my destructive dog versus hurrying me to get to the point. Her patience, understanding, and professionalism is exceptional and I am happy to be able to communicate this to the Company.

Thank you again Christina Smith, it was my pleasure in doing business with you.

Patricia Batchelor