Angel neptune

Review of Russells steaks chops and more

Custom Service is everything and if I could give a...

Custom Service is everything and if I could give a negative rating I would. When your waiter tells you don t come back because he doesn t like his tip it makes rethink the service you can expect at an upscale place. My family has dined at Russell s for years. We have rented private rooms for rehearsal dinners , entertained business clients and our out of town relatives look forward to their stays at Russell s needless to say its one of our favorite places. Sadly, after last night that will be changing. My family and our out of town relatives decided to have dinner at Russell s on their last night in town. We were seated promptly, the food came out in a reasonable time all was going well then a turn happened. A young man awkwardly came over to the table to clean the crumbs from the table while doing so he dropped the tool he used. My relative then asked if he could stop because he didn t want the service any longer since he felt the tool he used to clean the would be dirty. The young man ignored his requested continued cleaning until he was asked again to stop again he then gave a blank look and said are you serious grumbled away stopped and left. We didn t think about it and continued dining paid the bill until my husband was confronted at the table about his 20% gratuity which was beyond awkward. The waiter walked away cursing threw the check down and didn t return to table. We got up to leave he then reappeared and while we walked away loudly said don t come back. The experience left a bad taste in our mouth and we probably won t be returning.