My wife and I purchased a 2017 Tuscon Ultimate fro...

My wife and I purchased a 2017 Tuscon Ultimate from this dealership on 5/14/18. The salesman and finance officer were very friendly, and up to that point it was a good experience. It went downhill after that. While waiting to speak to the finance officer, the salesman could not locate mine, or my wife's drivers' licenses that we had handed him to be photocopied. Apparently he had left them on the photocopier, and they were no longer there. He proceeded to look for them the rest of the evening to no avail. In order to be able to legally drive our new vehicle home, we had to renew our licenses in their internet booth (which the salesman did pay for, thankfully.) The salesman said he would continue to look for the ID's, and update me the next day.

The next day, after not hearing back from the salesman, I called the dealership. Turns out, the salesman was off that day...so I asked for the Internet sales manager (who was just hearing about this for the first time). He assured me they would continue to look for the ID's, and call me back. After a whole day of searching with no luck, I asked if they would be willing to make accomodations for our inconvenience since we would have to put fraud alerts on all of our bank accounts (like cutting a second key to the car for us at little to no charge) to which he adamantly refused to do so. Finally, our licenses were found (next to the photocopier in a drawer), and were sent to us (they originally wanted us to go back to the dealership to retrieve them, which was an hour away). I was also able to convince them to send us the SD card for the navigation which was missing, and should have been in the vehicle to begin with.

Now, a few weeks later, we come to find out they overcharged our credit card for our downpayment by $1,000. Thankfully, they are refunding this.

All in all, a somewhat frustrating experience, and I honestly couldn't recommend this dealership to others. It just seems that they need to pay better attention to the details, rather than trying to get you out the door with a car as soon a possible.