To the Director General, thank you for responding ...

To the Director General, thank you for responding to my evaluation of your beautiful hotel. I have received my satisfaction, but you have some services that need development and attention. The most important of which is the room service. It takes a long time to deliver them, as well as the congestion at the reception to receive the room key.
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Thank you to the Director-General for responding to my review of your beautiful hotel. I have received my satisfaction, but you have some services that require development and attention. The most important of these is room service. It takes a long time to get them, and the congestion of the front desk to get the room key.