Ania Zuch

Review of Dolina Charlotty Resort & SPA

At a price of about PLN 500 per night, rooms are a...

At a price of about PLN 500 per night, rooms are a failure, wooden windows like before the war, no tilt options, door handles turned down enough that an average teenager can open it from the outside. Same rooms in the condition from 10 years ago, you can see that since the hotel was built with zero investment. Everything just pretty well done. The cupboard doors are creaking and barely hanging on their hinges, the upholstery smells musty. A huge minus for the lack of air-conditioning in the room, I can not imagine being there in full season where there is no way to open the windows at night because everyone can enter. Bathroom neglected, fittings out of this era and neglected. To sum up - the rooms are clearly for renovation. One advantage of the facility is its surroundings, but it is 5 stars, a zoo, forests, a sealarium, and horses without charge. As for the food - breakfast every day the same but a lot of choice, all tasty and fresh so there is nothing to fault. I did not take half-board on purpose, so as not to be tied to meal times, besides, the price for 3-night stay for half-board was a thousand more so for me it was an exaggeration. I recommend the tavern, great service and food, while the restaurant in the hotel is a complete failure. Waiting for the card while only 2 tables were occupied was 10 minutes, the lady was walking next to us and pretended not to see us, after asking for the card she said that now she cannot and if she wants, I can take it myself. Another 15 minutes of waiting for the order (when one of the tables had already slowed down, the second was already finishing the meal), a request to come to the order, Mrs. Baknel was under her breath that now she is probably going to take the bill to another table. Finally another pretty nice waitress came over. She efficiently collected the order and implemented it quite quickly. As for the level of cooking (dumplings and broth were ordered, so no culinary frenzy) ... I don't know how to sum up but the broth was very salty water with a bit of vegeta with noodles, dumplings also left a lot to be desired. In general, the hotel owners, I advise you to review the condition of the facility and the staff, because soon the only guests will be at the festival because of the distance to the amphitheater.