From the time that we walked in to look at utility...

From the time that we walked in to look at utility quads, it was a horrible experience. At first, nobody seemed interested in talking to us and we just wandered around the showroom floor looking on our own. Finally, a salesman comes out of nowhere and starts talking to me about Polaris quads. He wasn't very knowledgeable on the machines that we were talking about nor was he very interested in helping us. He actually pulled his phone out of his pocket to check a message while trying to describe one of the features to me. He lost his train of thought and apologized, but also told us that it was Saturday and he didn't want to be there. After all of that, I still tried to make a deal on a quad that went nowhere. All this guy said that he could do was sell things at sticker price because he didn't have the "authority" to negotiate. After trying to talk to him a few times, he finally said that he would ask the manager who was not onsite and had to call on the phone. He came back and offered us $100 off. This was so ridiculous that I laughed at him for talking to a manager and coming back with $100 off of sticker on an outdated 2015 model quad. I finally told him that this was well above the book value and good luck selling it. Nobody in this store cared to make a sell. I went on a Saturday and there was nobody there that could help me. I would think that this would be the busiest day for people in the market for power equipment, but obviously not at McCune's. The sad part is that I left McCune's and I drove another 45 minutes to Mid-Ohio. I was there for a couple of hours which included arriving, talking to a knowledgeable sales rep, browsing the inventory, finding what we wanted, doing the paperwork, eating lunch, and loading up our new machine and heading home. If only McCune could have done anything in a professional manner, we may have spent our money there. Customer service goes a long way.