I would give a zero if I could. Stay Away! Go with...

I would give a zero if I could. Stay Away! Go with someone else. Lost my Memories!

I sent in my in-laws movie reels from the 70s, received by Southtree on July 19, 2016. Yes that is not a typo. 2016. It is 540 days later and my order is somewhere in another dimension. LOST. Southtree customer support has not been helpful at all. No path to resolution. No true apologies. No proactive responses. No followup unless I complain either via email, phone or social media. I ALWAYS have to email/poke them to see if they are doing something to find my memories; they are not.

I have emailed both founders (Nick & Adam). No surprise, no response. I have dealt directly with 4 different CSRs who supposedly have been assigned to my case (that is just their Customer Service-speak for giving the perception of working on resolution.) I have tweeted to them, and they will eventually say "We are working our best to try to find them." Then they respond with "Do you have a tracking #?" "Do you have a picture of the movies?" Are you kidding me? Why should I take a picture of my movies that I am sending to a company "that handles memories with care and concern"? B.S. Southtree is a poor excuse of a company.

They simply do NOT care about their customer's memories. If they did, they would attempt to build a path to resolution. They do not even do Customer Service 101 by saying "Hey, we will call/email/communicate with you every week to give you an update (even if there isn't an update.)"

Do not send them anything. They will lose it. However, if you do and you get your beloved and irreplaceable memories back, then consider yourself lucky. I will continue to publish my horrible experience with Southtree until my movies are found. I will not go away by being ignored by Southtree.