Robi Farina

Review of Lahey Clinic Medical Center

A family member got admitted to Lahey in Burlingto...

A family member got admitted to Lahey in Burlington and I received a phone call that he had COVID-19. Since I saw him the week before, I got nervous and called a few people that were recently near him. Come to find out he did not have the virus but do you think someone could have called me? I was told they were giving him another test and even after I called asking for results, I was told someone would call me back. Never happened.

Then he got transferred to another facility and again, no one called to let me know (I m his health care proxy). I called to find out more info and was promised a call back from a manager. Still waiting. Poor communication.

I could go on with bad stories from over the years but this is the most recent. Unfortunately I do not have a say where he is admitted because this hospital would not be a choice.