We are staying the resort on the lake. Personally ...

We are staying the resort on the lake. Personally I have no complaints about the water park facility. The water parks are great and kids love them. However, I am very disappointed by the customer service during checking in. First of all, I booked the lake resort, the information sent to me were to check-in at the main resort. We were told that were not it and sent us to the lake resort.
When I walked in the lake resort, 3 staff members were there talking and laughing. When I asked for help, a lady came to the desk and check me in with attitude like I was bothering her. At the time that I was checking in it was passed 4pm (check in time) but I was told they will text me when the room is ready and I will have to wait in the car.
First night, I called for more blanket because the kids got cold, I was told "I will see if I have any." ...
I was expecting a better customer service at the front desk at this type of resort. I was really disappointed.