Cheri Fritz

Review of Yvonne Hovell's Dodge-Chrysler...

I am so happy to change my review to five stars. ...

I am so happy to change my review to five stars. When the NEW sales manager,Josh ,became aware of what had happened, he called me personally and brought the car in immediately to make this right at no cost to me. He and Victoria treated me so well.

My only regret is that I should have called him personally with my grievance. I was just so upset. I was made aware that they have made many personnel changes to greatly improve customer service. Today was a great experience and I know I am safe to travel with my family and pets to Massachusetts, AND I can personally state that they obviously do care.

I can promise you Josh and Victoria are striving to give everyone a good experience.

Dealing with this company has been a disaster. I brought my Jeep in last November or December to take care of recall issues and an oil change. I used their shuttle service but finally had to call to find out about my car. Turns out they lost it in their line up so sent the shuttle to pick me up but only the recall items were taken care of.

Last week I brought it in to check on the A/C and an oil change. I was told I didn't need an oil change, so my failing memory thought well maybe I was wrong and they did do it back in the winter. Once again, I had to call to find out if my car was done for them to send the shuttle. When I came home I looked for the receipt for my oil change and when I called today it was confirmed that indeed I never did get my oil change and when it was there just last week they told me I didn't need it. I wanted to be able to trust them with service, but have found them to be very inefficient. Perhaps it is because my jeep is old and so am I that they didn't care. I actually did try to make another appointment to address this but they couldn't schedule me til July 18th which is too late as I am leaving town with, I hope, a safe car.