Garbage. I've never left a review before, but this...

Garbage. I've never left a review before, but this is insane. There is no other way to describe them. I've lived in 3 other states and never had the problems that I've had with them. Unfortunately: I need electricity to keep my fridge on.

There's a $250 deposit to start, sure that's fine. I have bad credit. To be expected. You can sign up for autopay to waive the deposit. Of course I'm gonna do that.
So a few months later, I get paid, have my bill, decide to pay it early. Well, that doesn't cancel the autopay evidently. So when it came time to pay the bill it still charged my account amd overdrafted it. Not once, but 3 times.
So I don't know until I get the email that my account is overdrawn. That's weird. I check it and call them.
NOW I'm on the phone with the nicest girl ever. She tells me that paying the bill doesn't stop the auto pay but I've got a $159 credit on my account so "You'll be good for your next couple bills." Cool.
So I cancel my autopay because I don't want this to happen again. She tells me that I have to be charged the deposit in that case because I didn't have autopay set up for 12 months. Okay, that's fine, I remember actually being informed that before. "It will be split up and added to your next 3 bills." That's awesome! Or at least it would've been.
So the next bill cycle comes around and let it all take it's course thinking that my bill is fine because of the credit. I guess I shouldn't have taken her word for it, because at SOME POINT they took the credit off my account. So la Dee da now there's a bill that ends up past due. In the next billing cycle, when I found out, they were threatening disconnection. So again I called in to pay and my account is flagged for non payment. Imagine that. You charged my account 3 times with your auto pay!
So I talk to another person and they tell me that there was never a credit on my account and now I have to pay my bill with certified funds and cashier's checks because of the 3 auto charges that came back insufficient. KEEP IN MIND I HAD ALREADY PAID THE BILL BEFORE THOSE AUTO CHARGES SO THERE WAS NO BALANCE. And was told I had credit on the account.
So I ask if there's anything anyone can do to remove that flag. It's not my fault and your employees obviously don't know what's going on.
They tell me there's nothing they can do, i just have to make the payments for 12 more months to make the flag go away.
Now they're charging me the entire deposit plus my bill and I can't even pay it online. The deposit was never split up, and the employees are clueless to their systems.

Get it together IREA. I guess it's easy to suck when you're the only choice.