I have been reluctant to have workers in my home d...

I have been reluctant to have workers in my home during the pandemic, and I am so grateful that Rick has been vaccinated. He was an exemplary repair provider--courteous, considerate, helpful. I was very comfortable having him help in my home during the continuing pandemic. I would highly recommend his work.

I was a bit frustrated to learn that this appointment could have been avoided if the installers had told me to clean the water reservoir and pump float at the end of each summer season. The water that overflowed into my closet only damaged one item. I was very lucky in that, but it was a very time consuming process moving everything out. Knowing that it was completely avoidable, both in terms of cost and effort, was disappointing, frustrating. Still, I am very grateful to learn how to take care of the unit from now on. I was also fortunate that the overflow happened at the beginning of a cool weather pattern.

I think that a reputable company would give a bit of a discount on the service, as installers did not tell me that the cleaning needed to be done. (I would certainly have remembered climbing on the ladder to see where the reservoir is located and learning how to remove and clean it.)

Services: Ductless heating and AC services, Cleaning