Pep Boys, 1321 Morse Rd, Columbus, Ohio 43229

Pep Boys, 1321 Morse Rd, Columbus, Ohio 43229
Extremely disappointed in Pep Boys. I have taken 4 vehicles to this location and I am not sure what has happened to the staffing and staff, but it has taken a dramatic turn for the absolute worse...... and now that I see updated reviews I see everyone has pretty much had the same issue. My car wouldn't start on Sunday 11/18, called Pep Boys, talked to Lauren. She told me they had a lot of appointments, some that were not confirmed, so she couldn't guarantee that it would get in Sunday... but if not Monday. I was fine with that, hoping for the best, but was okay if it got in on Monday. I hadn't heard anything on Sunday, in which I was prepared for..... but on Monday I didn't hear anything, called 3 times with the same answer, they had not got it back yet. Went in after I got off work, was told by a nice gentleman (**That I could obviously see was extremely frustrated, which I could understand seeing as it looked as they were extremely understaffed**) and asked about my vehicle. After stating he was doing the best he could, but assured me that my car was the next vehicle to be brought back and he would probably be there way past 9p or 10p, that I will get a call with a diagnosis. Now it is Tuesday at 10:30 a.m., my husband is at Pep Boys as I type, waiting for a tow truck to pick the vehicle up and take it to another shop. The vehicle is STILL in the same spot it was in yesterday when I went in and spoke with the gentleman. I used my AAA to get the vehicle towed to Pep Boys, and since they do not tow twice for the same mechanical breakdown, we are pay OUT OF POCKET for a flat bed tow (because my car is an AWD) to take it less than 2 miles to another mechanic shop. AGAIN, I have been a LONG time customer OF THIS Pep Boys and have historically gotten extremely good service here. I would have Lauren told me that they would not be able to get to my vehicle before the holidays due to the back up, then for me to get strung along!!!! TELL ME THERE ARE TOO MANY APPOINTMENTS TO GET A TOW IN THE SHOP!!!!! GIVE ME A WARNING THAT IT MAY NOT GET IN FOR A FEW DAYS!!! GIVE ME THAT OPTION, do not allow for a towed car to come in without a clear understanding that it will take DAYS maybe a week to get it in!!!! I would have been clear on that and made sure that could work for me! Pep Boys, in the past, has told me that they couldn't work on my vehicle for days/week before and made it clear..... why has that changed???? I wouldn't be upset or mad at that, but now I am having to pay for a tow, when I could've used that free tow AND had my car to drive by now!!!!! Extremely disappointed and will NEVER take any of my vehicles back to this location!!!!! I just want to reiterate for the 3rd time, I have been a long-time customer and have spent a lot of money here. I will never take any of my vehicles here ever again! They need to bring in some big wigs to this store, or a better store manager!!!! I know good workers are hard to find, but training your current employees to tell customers the situation before they make a decision to let their car sit in a parking lot for days...... extremely poor customer service and even worse store management. Pep Boys corporate needs to come in and look at this location!