Working with Altabank for a mortgage on our new ho...

Working with Altabank for a mortgage on our new house was an ABSOLUTE NIGHTMARE! We will never use this bank again or recommend them to anyone. The lenders working on our file were terrible at communicating with us. We had to call all the time to find out if we were on track and to verify how the process was going. We gave them all the documents required, and then when we would call, they would ask us to provide the same documents over and over again. There was no continuity between the lenders working on our case and they seemed to lose our documents all the time. Because of Altabank, our closing date got pushed back 4 different times and we ended up closing 2 weeks late. Their lack of communication was completely unprofessional and made this process so frustrating. It was like pulling teeth to get anyone to answer emails or phone calls from us or the title company. DO NOT USE THIS BANK!!!