I have a lifetime guaranteed water heater from Ser...

I have a lifetime guaranteed water heater from Service America, but, My water heater stopped working Sunday January 3rd. I called the next morning and they told me they would come by that day and check it out. The person didn't come until almost 5 pm after waiting all morning and afternoon. After about 20 minutes the man told me he couldn't fix it and blamed my family for braking it. He has to get a part to be able to fix the heater. Which wouldn't come in until the following Tuesday which is the 11th. I get a call today from Service America and informed that the part still hasn't arrived and I have to wait another 11 days until I have to get my water heater fixed. I have 6 kids and a husband and having to constantly boil water for my kids is not helpful. Especially since it's getting chilly outside now in Florida. 3 of my kids are now sick. I've had many issues with Service America. My dyer broke took almost 3 weeks to be fixed. This is the worst possible service you can get. The customer service is rude and have no sympathy whatsoever. So beware when you have a broken applicable and want to get it fixed because they'll probably make you wait a month.