I find it completely unacceptable to pay for an ex...

I find it completely unacceptable to pay for an expensive tankless water heater for a new construction, to have it fail upon testing prior to even moving in, and to be stuck with a bill for $240 because Noritz will only refund $120 of the $360 we were billed. If this is the best warranty in the industry, I'd hate to see the worst! I could completely understand if we had moved in and had been using the heater, but again, this was upon initial testing the first time the heater was turned on. It is completely at Noritz's discretion how much is reimbursed, and the process is completely subjective. This is completely unfair to homeowners and will certainly be remember in the event we make purchases in the future. Before buying from them, keep this in mind. This is very poor customer service in my opinion!