This is a bait and switch deal. You always talk w...

This is a bait and switch deal. You always talk with one of the staff or someone else. In the rare chance Bob does talk to you on the phone, he rushes you off and doesn't really care what you say and doesn't listen to you. It's a mass production business to them with terrible customer service. They give you big promises and DO NOT Deliver. They are always too busy trying to continually get more and more listings and they don't put any real effort in selling your house. They hope the multiple list and other agents will sell the house for you.