The process to get a lift ticket and rentals was u...

The process to get a lift ticket and rentals was utterly confusing !!!!!! We got in line to what we thought was skii rental was actually the pick up place. After 1/2 he in line we were told to go back to the entrance and pay. Then we got back to ski pick up and we then learned the helmets were not included. Once again back to the beginning of the line. After almost 2,hrs of going back and forth we finally found some one to help us. Lucky it was the ski rental manager. She initially thought it was funny but then realized our frustration. Lots of kids having fun yet we are trying to figure this place out. Very very unorganized. A big disappointment to our family. 1-18-2019 visit.