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Review of The Keating Hotel Group

[Hotel Response was the Front Desk Manager "Reache...

[Hotel Response was the Front Desk Manager "Reached Out" - This is inaccurate, no one ever reached out to contact me. Pleas see below concerning my reaching out to the Front Desk Manager - there are also no "conversations currently being had" - this is simply intended to mitigate a review one month after it was provided]. Horrible experience. Stayed in a suite and stepped on broken glass that was left in the room. Foot was cut open and bleeding on the floor. It took 10 minutes to reach someone at the front desk and another 15-20 minutes for them to send a housekeeper with some first aid supplies. I checked out and requested a call from a manager. The call never came. I called later that afternoon and the front desk manager said he had "been away for 3 days and had more important things to handle so hadn't been back to me". I requested a call from an ops manager or GM but the call never came. I sent 2 emails to RAR Hospitality, the hotel management company, but a response never came. I tracked down the GM's email and emailed. I received a response back that the GM had changed and that the new GM would get back to me. This GM then got back to me after 5-6 further days (11 days after the incident) and really had nothing to say other than that they had a communication breakdown with the departure of the prior GM. I stay in hotels (generally Marriott) 100+ nights per year, never had even remotely close to such an experience and have now been limping around for nearly the last 2 weeks during Summer vacation with the family with a cut on the bottom of my foot.