Janine Gomez

Review of Best Buy Shreveport

After being a big supporter and Best Buy elite plu...

After being a big supporter and Best Buy elite plus member I am EXTREMELY disappointed with the customer service I received. From whoever was above the gentleman that was so patient with us who's name was Aaron. Best buy screwed me out of $400 on a warranty swap. Now let the story begin, I walked into Best Buy in Bossier City with my Samsung Robot that was having some issues. They determined that they would have to junk it and replace it with a new one or a Romba 17+. Unfortunately, they did not have the samsung one I needed in stock in Bossier. So this is where it gets fun! They send me to Best Buy in Shreveport biggest MISTAKE of my life going to this location in shreveport. They fulfilled the warranty without my permission when I first talked to customer service and tried to charge me more money to walk out with my warranty swap samsung. Then when I questioned them about the price difference in what I would owe to walk out with one and what they gave me just didnt add up. They could not undue the warranty swap that they did on their own. When I spoke with manager Tim he wasn't anymore helpful with the disaster of his store or the situation. Pretty much said nothing he could do even though his employee (not Aaron) fulfilled the warranty without my permission. Needless to say, I will be calling headquarters, canceling my credit card, and will no longer be doing business with best buy.