Stayed in the Spa Tower penthouse for our 25th wed...

Stayed in the Spa Tower penthouse for our 25th wedding anniversary. We paid extra for the pool view and when we went to our room it didn't have a pool view. I went back to the VIP checkin and the person there said it wasn't a guarantee. I told her I paid extra for it and she did change my room after giving me an attitude.
The next day we never got maid service. I had to find a maid to ask to get more coffee and to have our trash picked up.
The drapes on the panoramic window didn't work and the downstairs toilet didn't work right.
The room looked rundown and was in desperate need of renovations.
Lastly, I replied back to an email I got from the Golden Nugget when they asked how my stay was and I told them how it was and I have never gotten a response back.