I did not get good vibes from the NEW CAR side of ...

I did not get good vibes from the NEW CAR side of the dealership. I even saw a salesman with a Toyota name tag on smoking near the entrance door. But after after 4 months of looking for a car...Paul Garcia in the PRE-OWNED CAR department did exactly what he said he was going to do when he said he was going to do it.

He had the original car of interest already pulled up to the door with the keys ready to go. When that one didn't work out, he found another car that fit our needs and budget, knew exactly where it was and had the keys in seconds for a test drive. Needless to say, we purchased the car.

We had been looking for a car for 4 months and had had a string of VERY bad experiences. I was sick of being knee deep in bull, dealerships not being able to locate cars, or keys, or even my scheduled appointment time. I told Paul what I was expecting in terms of a car and customer service and he delivered in every aspect. FOUR other dealerships had wasted HOURS and HOURS of my time. Paul did not.

WE WILL BE BACK TO SEE PAUL GARCIA IN THE PRE-OWNED DEPARTMENT FOR OUR NEXT CAR PURCHASE...whenever that will be...