i have to tell you how extremely disappointed I am...

i have to tell you how extremely disappointed I am in your lack of regard for the health and safety of others. I cancelled my reservation at the last minute due to warnings from the park services that air quality at yosemite was worse than in Beijing and warning people not to come. Not only did it take forever for you to respond to viator's request to refund me, you denied the request stating that you went anyway and simply diverted away from the areas involved (which included the entire yosemite valley which was then closed for the rest of the week). I was quite looking forward to taking the yosemite tour and had been planning to rebook with you next time but rest assured not only will i not rebook but i will also dissuade anyone else from booking with you as well.