My husband was sent there on an emergency removal ...

My husband was sent there on an emergency removal of a brain tumor. I used the emergency entrance in and out the first day he was there. Unfortunately this was during covid era. The next day was his surgery. I went through the emergency room door and asked to see my husband, the receptionist, Elisa, who is not very friendly said visiting hours was at 10 am. This was at 8am. I left with no argument. When i returned i was getting calls from his nurse that they were on their way to get him for his surgery. At the main entrance they heard my conversion and pushed me through as fast as they could. After i visited briefly with my husband i went back downstairs into the parking lot to tell his brother. I then needed to use the restroom so i went back through the emergency room door because i knew where that bathroom was. This Elisa was at the window and said ma'am you can't keep coming through this door i explained i was just using the restroom. She insisted that i go back out to the main entrance. I told her i was already through and i would use the other door in the future. She threatened to call security on me and did!!! I came out of the restroom and there stood security. I explained the situation to them through all my tears. They asked if i had a wrist bnd and i showed them that i did. I then asked him where the compassion is for the families and the patients during times like this. This is the reaction from using the wrong door to use the restroom!!! This is the second time we have been to this hospital for surgery for my husband and this is the first time i have had a negative experience from a control freak!! The nurses, other staff, and doctors are amazing at this hospital!!!! I would recommend them for care of your loved ones. Just don't try to use the restroom through the wrong door...because it wasn't already a hard enough day for me. Big thank you to Elisa for making my day easier!!!