Highly disappointed. Stayed last night. For a nigh...

Highly disappointed. Stayed last night. For a night away. The room was called superior Why I don't no! The heater in the room didn't work. The toilet seat was half bolted on. A outer window that didn't shut properly. Howling wind all night. I had to carry an electric heater upstairs to my room. Wasn't given the offer of it being taken upstairs for me. Had to ask several times for the same thing. Entrance out of the lift blocked when came downstairs for breakfast. Breakfeast overcooked. And we were the only guests there? DISAPPOINTED.