Good vet and decent medical care for your pet (the...

Good vet and decent medical care for your pet (the top priority), which is why this outfit earned 1 stars vs. zero. TERRIBLE customer service coupled with very high rates. Our cat was in for less than 48 hours - no surgery - a blood test, X-ray, IV with fluids and antibiotics. The cost was well over $2000. They instructed me in a very firm manner, to call at a certain time to obtain information after my pet was examined, and then the vet was never available. I would leave a message and wait several hours before calling back due to no response. This happened on two consecutive days. I wanted to come in and pick my pet up in the morning, but he was held hostage. They told me I must call after 9:30 am to talk to someone before he could be released. OK, not a problem, I understood the protocol, but of course, I couldn't talk to anyone when I called and no one could tell me when this might occur. At 3 pm I finally drove to the facility to get my cat. Had I not done this, I expect he would have stayed another night and the final bill would have been close to $3000. After I checked him out, I didn't even receive a courtesy follow up call to see how he was doing or anything along these lines. I received a couple of follow up calls from our family vet (Denville Animal Hospital) who referred us to this facility and who understands the importance of reasonable customer service. We are not difficult people who expect over-the-top service. This place was definitely sub-par. The poor quality of service is shocking. I have never made a negative post on fb about a company before, but this place deserves it and customers should be forewarned. It makes you wonder about how well cared for your pet really is behind closed doors. If they can't handle the human side of the business, are they really handling the pet side all that well? I don't know. Clearly they need more staff to deliver the a reasonable quality of care and that most customers would expect, especially when paying top dollar. I don't blame the staff for this. The administration/management is the problem here. This place appears to be the only clinic of their type in the immediate area, so they can essentially do as the please because there's no/little local competition. A bad philosophy, and no way to run a business, healthcare or otherwise.