What happened to this place? They USED to be so o...

What happened to this place? They USED to be so organized, great service, and professional.... this latest experience was entirely so bad and just bizarre. One exception from the wonderful lady who helped me get my loaner set up. My SA gave an entirely different experience. Communication was almost non-existent, no response via text, call, or email and I ve tried them all. During the three weeks my car was there, I had not even seen or heard my service advisor s voice- not even once. He always happened to be away . Tried emailing both managers and nothing until the very long end, and the manager who called back had no idea of anything going on. Pointless. I finally ended up picking up my car and found that the part which was supposed to be worked on during those three weeks is not even fixed! It s the exact same warped panel as when I took my car in. A simple door panel trim issue on a new car which was clearly a defect from manufacturer and fixable under warranty... nothing has changed. They show it was fixed on paper, but there is no improvement at all. As stated before, this whole experience was so bizarre! Will not be returning here for any service needs....