I am a Dean of a major Land Grant university in th...

I am a Dean of a major Land Grant university in the USA and have career long experience in international credentialling. I make this report on my own behalf and as an individual. I can report that this company is less than competent - particularly Sarah Connohan. If you have a choice, choose another service provider. This company showed no capacity to understand international qualifications credentialing and to translate credentials that would normally be well understood in an international context into a US context - the specific instance I am referring to was not even a difficult translation. The company made errors at multiple steps along the way, were unable to post basic documents to addresses that were correctly provided, after admitting these deficiencies they were incapable of correcting the situation. They appear to be interested in the commissions and then in fleecing applicants to keep paying to receive the service they paid for at step one. In particular Sarah Connohan appears to be particularly unhelpful and quite frankly incompetent. In the specific case I am referring to there is no contraversy over the credentials, just incompetent processing on behalf of ICD, and at this point in time, coming up to five months into the process, with all payments and correct documents and details provided at the beginning of the process, this company has been unable to provide the service that they advertise and for which they were commissioned. Do not use them, remove them from your recommended lists and remove also their parent company CGFNS.