We are very disappointed with their customer servi...

We are very disappointed with their customer service. My husband and I had booked the ranch several months ago for our 10 year anniversary. They called 2 weeks before our stay and said they had overbooked the last night of our reservation and didn t have anything available. That is the night that is our actual anniversary. We were very disappointed and tried a variety of options to make it work but we don t want to relocate on our last day and our anniversary. They will not refund our deposit as they said it is their policy which I completely understand had it been us who cancelled or needed the change but this was their mistake. We had searched really hard and were very excited about this trip. Replanning an entire anniversary trip in less than 2 weeks has not been ideal. Wish they would have tried to make it right and refund since it was not our mistake.