I rang Novotel Wollongong the day the Elton John t...

I rang Novotel Wollongong the day the Elton John tickets came out for sale, that was money ha ago now.
I booked a studio suite with a balcony and a bath tub.
Apon checking in today, 15mins ago, I am appalled to find out we have a studio room with NO balcony and NO bath tub.
We rang reception, but to no avail to them honouring the room I booked months ago.
I am so furious and will NEVER book with ANY of the ACCOR group of hotels again, considering they can t and won t honour the room we actually booked.