This company was considerably better when it was I...

This company was considerably better when it was Insight. Their phone agents give incorrect information time and again that the field techs dispute but you are making decisions on your account based on what the phone agents are telling you. This often causes hours and hours of headache to try to work through the issue, find out the phone agent was wrong and good luck getting back to where you started. We pay for something like 30M internet service yet our computers crawl using this service and work great at other locations, yet Time Warner can't seem to figure it out. And again, good luck when they do come out because they always seem to break something new.