We had our mortgage transferred to PHH, so I would...

We had our mortgage transferred to PHH, so I would recommend to NEVER use them. They have no urgency and everything they tell you is a lie. When you follow up because the processor takes 36 hours to tell me she needs something else at 5pm. Had she answered my call at hour 4, she would have had what she needed. Now imagine this headache and stress for 4 months for a simple refi. The processor justified her actions by telling me she is a grandma, ok what does that have to do with my loan? I had to call constantly to get updates and most of the time my call was ignored.

If I could give negative stars I would!

Don t bother talking to managers, they do not take care of what they say they will. They tell you what you want to hear, to get you off the phone.